TERMS AND CONDITIONS
We care about providing you with the full details of the contract being entered into between you "The Customer" and us, P.A.S.S. Soccer "The Company". We have endeavoured to ensure that all our terms of business are fair and are designed to offer protection to both parties should the need to refer to them arise. All customers are informed of our terms & conditions which are readily available on the internet or from our head office. All customers are deemed to have read them before requesting our services or products.
Cancellation and refund policy
In accordance with the consumer protection (distance selling) regulations 2000, where a program/course is booked without face to face contact, a customer may cancel a contract up until the expiry of a period of seven working days beginning with the day after the day on which the contract is concluded. These regulations will only apply if you book a course by telephone, post or electronically using the Internet. They will not apply if you visit a training centre in person to book a course. This period of consumer protection will be known as the cooling off period. Cancellations must be received in writing with proof of delivery (registered post) to our office within seven days. In accordance with the consumer protection (distance selling)(Amendment) Regulations 2005 if the performance of the contract has begun with the consumer's agreement within the cooling off period described (above) the right to cancel ends within the cooling off period. For clarity this means if the course training materials are sent to him immediately after booking the course and use is made of them, the right to cancel ends at that point. The company reserves the right to make a refund in any other exceptional circumstance as it sees appropriate. This term is intended to cover unusual compassionate situations. In certain circumstances the company may also allow a customer to transfer any outstanding training to another person. A refund is not considered as authorised until the company has confirmed in writing that a customer is entitled to it. Under some circumstances a credit note will be issued to be spent on any P.A.S.S. product or service and are valid for 6 months from date of issue. Refunds cannot be made (unless agreed) due to illness or injury. P.A.S.S. branded training footballs will be exchanged if its deemed a manufacturer fault.
Should there be a complaint by the customer for whatever reason it will be the responsibility of Lee Honeywood to deal with that complaint fairly on behalf of the customer provided it has been sent by recorded delivery within seven days of the event that led to the complaint. Our target is to reply to any complaint within 14 days of receiving it.
In accordance with FA guidelines P.A.S.S takes extreme care to follow procedure set by the FA regarding images of minor children. Under no circumstances should any image be downloaded. In certain cases the downloading IP address may be captured and passed onto the appropriate authorities. Children’s full names are never posted along with their image in accordance with FA child protection law. A child’s full name may be given without a accomplishing image. Every effort has been made to secure parental permission for the publication of children’s photographs. If you are a subject in any photograph(s) on this web site and you do not want you or your child’s image to be published email P.A.S.S. The publisher will either alter the image (with the copyright holders/photographers permission) to make you or your child unrecognisable or remove the image if the copyright holder/photographer withholds permission for alteration. A photographer with an enhanced disclosure certificate from the CRB will be in attendance throughout some courses. Any images taken will be made available for parents to view and purchase. Additionally P.A.S.S. may use the images for advertising and publicity purposes and display them on the web site.
In accordance with FA guidelines no match results shall be published for any U8s team.
Links to other websites
This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked web site(s). We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by these terms and conditions. You should exercise caution and look at the privacy statement and the terms and conditions to the website in question.
Data controller and contact
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including course bookings)
(c) Information that you provide to us for the purpose of registering with us (including requesting additional information, requesting a brochure or other publicity materials)
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) Any other information that you choose to send to us
Using your personal data
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(g) send you email notifications which you have specifically requested
(h) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Financial Transactions and Information
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at 10.00). You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)